Return and Refund Policy

At Wrongs and Rebels, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our return and refund policy to understand the conditions and processes.

1. Return Policy

1.1 Eligibility for Returns:

• Returns are accepted within 4 days of delivery for orders inside Dhaka City (Sadar) and within 7 days for orders outside Dhaka City (Sadar).
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Sale items and customized products are not eligible for returns.
• Returns are not accepted for international orders.

1.2 Conditions for Returns:

• Items showing signs of wear, damage, or alteration are not eligible for returns.
• The original invoice or receipt must be presented during the return process.

1.3 How to Initiate a Return:
To request a return, please contact us via:

• Email: wrongsandrebels@gmail.com
• Phone: 01969908699

Provide your order number and a brief description of the reason for the return. Our team will guide you through the next steps.

2. Refund Policy

2.1 Refund Eligibility:

• Approved returns will be eligible for a refund.
• Refunds will be issued to the original payment method used during the purchase (e.g., BKash, banking). For Cash on Delivery (COD) orders, refunds will be processed via BKash or bank transfer.

2.2 Refund Processing Time:

• Refunds are typically processed within 7-10 business days from the date of return approval.
• Additional transaction fees may apply if charged by payment gateway providers.

2.3 Non-Refundable Items:

• Sale items and customized products are non-refundable.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

3. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Notify us within 48 hours of delivery.
• Provide clear photos of the issue and your order details.
• Upon verification, we will arrange for a replacement or refund, including shipping charges, if applicable.

4. Contact Us

For questions or assistance regarding returns and refunds, please reach out to us:

• Email: wrongsandrebels@gmail.com
• Phone: 01969908699

Thank you for choosing Wrongs and Rebels! We value your trust and aim to resolve any concerns promptly and fairly.

Exchange Policy

At Wrongs and Rebels, we aim to ensure you are completely satisfied with your purchase. Our exchange policy is designed to make the process simple and hassle-free. Please review the details below:

1. Eligibility for Exchanges

1.1 Conditions for Exchange:

• Exchanges are allowed within 4 days of delivery for orders inside Dhaka City (Sadar) and within 7 days for orders outside Dhaka City (Sadar).
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Sale items and customized products are not eligible for exchanges.
• Exchanges are not applicable for international orders.

1.2 Exchangeable Items:

• Items can be exchanged for a different size or color (subject to availability).
• If the desired size or color is not available, you may exchange it for another product of equal value.

2. Exchange Process

2.1 How to Request an Exchange:

• Contact us via:
• Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

2.2 Next Steps:

• Our team will confirm the eligibility of your exchange request and provide instructions for sending the item back to us.
• Once we receive and inspect the item, we will process the exchange.

3. Shipping and Fees

3.1 Shipping Costs:

• Customers are responsible for the shipping costs associated with returning the item to us for exchange.
• We will cover the shipping costs for sending the exchanged item back to you (within Bangladesh only).

3.2 Free Exchanges for Defective Items:

• If the exchange is due to a defect or error on our part, we will cover all shipping costs.

4. Non-Exchangeable Items

4.1 Exclusions:

• Customized products, sale items, and items showing signs of wear, damage, or alteration are not eligible for exchanges.

5. Contact Us

For any questions or assistance regarding exchanges, please contact us:

• Email: wrongsandrebels@gmail.com
• Phone: 01969908699

Thank you for choosing Wrongs and Rebels! We’re committed to making your shopping experience enjoyable and stress-free.

Delivery Information

• Inside Dhaka: Deliveries take 2-3 days and are free of charge.

• Outside Dhaka: Deliveries take 4-7 days, with a delivery charge of 120 BDT.

We ensure that your orders are delivered as quickly as possible! For more details, please check our delivery policy on the website.

Email: wrongsandrebels@gmail.com
Phone: 019 6990 8699
Address: Sector 7, Dhaka 1230, Bangladesh

Prefer not to use the contact form? Feel free to call or visit us at Wrongs & Rebels for any information.